What Comcast Hears…
With all due credit to Gary Larson for the original comic, and Diane for pointing out their thought pattern.
You can see what I told them. I even made sure to confirm multiple times that the guy would be sent out with two, not one or zero, cable cards. To which the support person always replied in the affirmative. When the guy arrived today (after my having to leave work early to meet him) he stepped in the door with a Comcast DVR with Tivo service on it. Before he got two feet I said “No. Two Cable CARDs. No box.”
“You can’t do DVR with a cable card.”
“I have a Tivo.”
“You want Cable CARDs?”
“Yes.”
“I’m going to have to call someone….You see this order here?” He points to the note at the bottom of the order that clearly instructs him to bring a Comcast DVR with Tivo to exchange for my old cable box.
“Yeah, no. I need someone to bring TWO cable cards and take the old box away.”
“They are so stupid. I’ll have to go call someone.”
“You don’t have any cards?” I ask.
“No. I don’t do Cable CARDs.”
Afterwards there were many calls, and a number of promises for delivery later today, but alas, it was not to be. I’m the first person on the list for early tomorrow morning. Let’s hope they tell the cable guy the right thing…
April 15th, 2008 at 7:34 am
On behalf of Comcast, I would like to sincerely apologize for the inconvenience.
I will make sure that this information is shared with our local leaders so that the issue can be addressed. I would also like to ensure that the service call tomorrow is accurately documented with your request. In order to look into this, I would need more infromation from you. Will you please send me and email with your account or phone number so that I can look into this?
Thanks in advance!
Sincerely,
Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com